Returns & Exchanges
At Eufy Security, we stand behind our products with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, you can return your undamaged device for a full refund within the specified timeframe.
Initiate Your Request
Visit our online support portal or contact our customer service team with your order number and the serial number of your Eufy device.
Prepare the Package
Place the unit in its original packaging including all accessories, manuals, and cables to ensure a smooth inspection process.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing