Frequently Asked Questions
Find quick answers to common questions about Eufy Security products, shipping, and support.
Do Eufy security cameras require a monthly subscription?
No, most Eufy Security products are designed to operate without mandatory monthly fees. Local storage options via the HomeBase or built-in storage allow you to save and access your footage for free.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy for Eufy products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Are Eufy cameras compatible with smart home systems like Alexa or Google Assistant?
Yes, most of our latest models are fully compatible with Amazon Alexa and Google Assistant, allowing you to view live feeds and control your devices using voice commands.
How long does the battery last on wireless Eufy cams?
Battery life varies by model and usage, but our flagship eufyCam series is engineered to last up to 365 days on a single charge under recommended settings.
Is my data secure with Eufy Security?
Security is our priority. We use advanced AES-128 encryption to ensure your footage is kept private during transmission and storage, keeping your data accessible only by you.